alandayvw.co.uk

1.9
1.9 Based on 61 reviews

...

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Bobby Bell
Do NOT put down a deposit

Really disappointed with this dealership. My mum liked the specifications of a car that was advertised on their website and wanted to see it.At the time the car was not at the garage and there were no photos available, however she placed a deposit of £250 to reserve the vehicle.The car arrived a few days later on a Tuesday. She was sent photos and a video the following day (Wednesday)and was told to come and see the car.Unfortunately, due to work commitments I couldn't take her to see the car until Saturday. My mum spoke to Sunit and promised him that we would definitely be coming on Saturday morning.On Friday she received a call advising the car was sold on Thursday, whilst they were still holding on to her deposit!!Sunit was very polite and friendly, therefore giving a 2 star review, although we'll definitely not be purchasing a car from this garage in the future.If you are planning to purchase a vehicle from here I would recommend NOT putting down a deposit, because these guys will sell the car anyway!!Why give customers the option of reserving a car with a deposit when they sell it to someone else????

2
Date of experience: Jan 18, 2024

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