How is it possible that VW Group allow these turnips to continue representing their brand in London?? Mind boggling. This is quite possibly the worst experience I have ever experienced in any sector. As many of the reviews below state, they lie, ignore instructions from HQ, refuse to book anything in unless they’re sure it’s a high revenue job, just chaotic and jumbled mumbo jumbo whenever one makes contact with them. And this is all before they’ve got their dirty greedy hands on the car. What follows is, quite literally, on another level. None of the work is done to any professional standard whatsoever. Electrical work is downright dangerous and risky, they need to be banned from doing any work to any cars. And if one even begins to voice any concerns, the yobs at the front of house are almost ready to roll up their sleeves. It’s a complete and utter joke and a massive embarrassment to VW Group. More recently, VW Group in Germany (who are an absolutely amazing, focused and customer-centric team) investigated a fault that Alan Day could barely understand the components involved. It transpired that some software issue had meant that the car had never functioned properly. The team arranged a patch and sent it wirelessly to Alan Day and called me to explain what would happen next. The software would be updated for free. then… nothing. Weeks after chasing Alan Day, I went in and and all they had to do was press a button. Commotion, chaos, crying, tantrums. They simply refused to do it because there was no money in it. They wanted c.£300 or whatever the diagnostics charge is. For what? We already have a diagnosis and a treatment plan. Just press the button. And they also wanted a diagnostic charge to diagnose the dangerous electrical mess they believe qualifies as ‘professional fitting’. It’s a complete and utter s#itshow and every time I think of how they acted, I’m more shocked that VW Group allow these clowns to represent their brand in London of all places. I’m buying 1 share in VW Group and the CEO needs to be sent a letter. They’re performing what I consider such substandard work that it’s probably illegal and who do they think they are, ignoring what VW Group figured out needs fixing. Get rid. Not required!. p.s Allan Day people / the below date is approx. I’m sure you know who I am but reach out if you’re not sure. I’m certainly not trying to mask the visit date.
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