Avoid - poor servicing departmentIgnorance/incompetence about recalls and servicing. Phoned to book in our id.3 for 2 year service at Hampstead. We were told that the car also needed a battery recall and a software update but Hampstead branch not a 'battery competent' site so we would need to be taken to Southgate for that in 2 months time. They said they could do a service at Hampstead in the meantime. After dropping car off today and returning home by train, we got a phone call to say they could not service the car before the 2.4 software update. Apparently VW wont allow it, No meaningful apology or attempt to mitigate the mistake given - just come back and pick up your car. When we picked up the car (not even washed!), it was apparent that the manager did not understand details of the recall at all. He thought it was just a software update - unaware of the battery issue. We have now booked car in with another dealer for its service who confirmed it can be done before the recall as recalls are taking a long time to be done.Alan Day wasted our time and, worse the manager was unhelpful, cold, lacked knowledge and did not care. We will never use Alan Day again.
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