Our suitcase was significantly damaged, leading us to file a claim for replacement. The amount of documentation required was overwhelming, even though we began the process at their airport counter. It was extremely time-consuming. The service uses a third-party for luggage replacement, and finalizing the claim has been nearly impossible due to numerous errors in their online system, including one that prevents me from contacting Customer Support. This entire ordeal has taken so much time, it feels like the company profits from customers giving up. Any business that provides such poor support, including its partners, is one I will avoid in the future.
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