Approaching the 'platinum' tier was frustrating. The service seems to pass responsibility between itself and its partner, leading to confusion over a one-way ticket purchase that involved multiple flights. I was misinformed about seat costs and refunds, and after several attempts to resolve the issue, I was told they would keep my money despite the promises made. I've been a long-time customer, but this experience has been incredibly disappointing. If you're looking for a service that prioritizes profit over customer care, this is it.
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