Approaching the 'platinum' tier was frustrating. The service seems to pass responsibility between itself and its partner, leading to confusion over a one-way ticket purchase that involved multiple flights. I was misinformed about seat costs and refunds, and after several attempts to resolve the issue, I was told they would keep my money despite the promises made. I've been a long-time customer, but this experience has been incredibly disappointing. If you're looking for a service that prioritizes profit over customer care, this is it.
Claim your business profile now and gain access to all features and respond to customer reviews.
At Alaska Airlines, we offer low airfare on all airline tickets — including discounted flights to Hawaii and Mexican vacation packages. We bring our love of travel on board with us, so that we can share it with you. Book a trip on Alaska today.