Been a customer many years... good rates of interest and service ok.However if you are an existing customer, your loyalty will not be rewarded My issue 5 double savings account pays a lower rate than new issue 8.. but they don't tell you when there's a better rare for exactly the same kind of account.(You are expected to keep checking for new issues and then close your old account and open a new one.)Lost any trust I had in Aldermore Bank.I think it's shameful treatment and they should reflect on this policy.You decide...there are other banks that operate differently.The response from Aldermore sums up the customer care....they have already written to say that as a matter of policy they do not share new interest rates with existing customers and that I should keep track of them myself!
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We launched Aldermore in 2009 to help those with ideas, big or small, with the courage to take their own paths.
From farmers to freelancers, our specialist lending and savings accounts can give you the support you need to help make things happen. We are here for those with ambition, because your success is our success.
We call it banking for the bold.
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www.aldermore.co.uk/help-centre/contact-us
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