This is not a review regarding lowered interest rates - this is to be expected with all financial institutions at the present time.It is not a review about customer service - each time I have spoken to advisers they have been helpful and more than polite: thank you.I am writing this review because both my husband and myself have a Reward Isa with Aldermore, and are fed up of having to jump through hoops to achieve what we want to do: eg a)how to request a transfer into our Aldermore ISA's from another provider. b) actual logging in is virtually impossible - the website fails to recognise our carefully inputted details, and we then have to wait days for a letter containing a code to reset our password. Today I managed to login on my phone without problems, but failed to find the info I wanted. The CS Advisor told me to clear cache and cookies on the laptop, as stored cookies can sometimes prevent login. This had been done yesterday anyway.Doing anything with Aldermore is time consuming and extremely annoying, bearing in mind we live in a digital age, and waiting for postal comms is unnecessary - other financial institutions use a combination of PC and phone to provide/receive codes for security.As soon as we are able, we will transfer out of Aldermore to a different provider.
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We launched Aldermore in 2009 to help those with ideas, big or small, with the courage to take their own paths.
From farmers to freelancers, our specialist lending and savings accounts can give you the support you need to help make things happen. We are here for those with ambition, because your success is our success.
We call it banking for the bold.
To get in touch, follow this link:
www.aldermore.co.uk/help-centre/contact-us
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