I applied for a 5-Year Fixed Rate Account and was asked to upload my ID and proof of address. I did this immediately and received an email confirming the documents were successfully uploaded, stating they would be reviewed within 5 business days.
Those 5 days came and went with absolute silence. Then, over a week later, I received another automated email asking me to upload the exact same documents again, as if the first successful upload never even happened. After that? Complete radio silence.
If a bank can't handle basic onboarding paperwork or communicate effectively when you are trying to give them your money, how can anyone trust them to lock away their savings for 5 years? I lost all confidence in their competence, abandoned the application, and took my funds to a competitor. Avoid.
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We launched Aldermore in 2009 to help those with ideas, big or small, with the courage to take their own paths.
From farmers to freelancers, our specialist lending and savings accounts can give you the support you need to help make things happen. We are here for those with ambition, because your success is our success.
We call it banking for the bold.
To get in touch, follow this link:
www.aldermore.co.uk/help-centre/contact-us
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