I would give less than 1 star if I could. Having become too ill to work, which completely undermined my financial planning, I attempted to access funds in a fixed-term account (1 year). An application for an ill-health pension from my employer is taking way longer than their set out standards, which does not help circumstances. I have had no income since Feb ‘25 and am 100% reliable on my partner for support. Currently, I owe a lot of money to them, which I really needed to repay as I’m now affecting their financial arrangements. The conditions for withdrawal under such circumstances, are ‘exceptional circumstances’ and at the bank’s discretion. Be warned. Don’t put money into a fixed rate account if there is any possibility you may need it (though dying might be okay with this bank). Seemingly, they created a false narrative around my circumstances. I got a sense as part of their evidence they googled me! The whole process has been incredibly intrusive. Sure, I may not have helped myself being a bit naive. When asked what the money is for, I did interpret the question along the lines of ‘fraud/money laundering’ and stated what my partner was using the money for, rather than stating I was repaying a debt and trying to get on a financially liquid footing. Other banks have taken me at my word in comparison, which has made Aldermore a complete outlier in my experience. Truly a bank that lacks compassion.
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We launched Aldermore in 2009 to help those with ideas, big or small, with the courage to take their own paths.
From farmers to freelancers, our specialist lending and savings accounts can give you the support you need to help make things happen. We are here for those with ambition, because your success is our success.
We call it banking for the bold.
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www.aldermore.co.uk/help-centre/contact-us
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