Not That Impressed So FarIn Late September I called them to start the process of moving my Mums matured ISA at another bank to them. A letter with POA form dated 1st Ictober arrived in mid October saying that I had 14 days from the date of the letter to respond. I immediately filled out the form and enclosed all the required documents. Almost a further two weeks on I get a letter saying they need proof of my Mums loss of capacity plus a copy of a bank statement to prove that my Mums bank account is hers - which they could have easily checked or asked for at the outset. First impressions are not that great a one feels that they are not that interested in taking on new savers. Emailed documents and they responded saying they needed them by post. After more than 5 weeks have given up on Aldermore. - their customer service lacks any focus. Managed to get a similar account running online within just FOUR DAYS with Nationwide including sorting out all the POA stuff.
Claim your business profile now and gain access to all features and respond to customer reviews.
We launched Aldermore in 2009 to help those with ideas, big or small, with the courage to take their own paths.
From farmers to freelancers, our specialist lending and savings accounts can give you the support you need to help make things happen. We are here for those with ambition, because your success is our success.
We call it banking for the bold.
To get in touch, follow this link:
www.aldermore.co.uk/help-centre/contact-us
See more
