We bought a couple of recliner swivel chairs, the Turin model. We didn't want to pay extra to have them assembled by the store, so brought the boxes home to complete.Ist problem was that being made in China the instructions and illustrations were in very small print. So we made a return trip to find out how to complete step 3. Frustrating, but the store rep was very helpfulReturned home finished first chair, and set about the second with renewed confidence!Opened the box, everything was there, started assembly. Get to a point where a 60mm bolt and nut are used to secure the the reclining mechanism to the squab.Nut won't fit bolt! With temperatures rising we phoned the store (Fakenham) Customer services less than helpful, want to know the part number etc. I said 'As we are already part assembled, easiest thing to do is take the same bolt from another model."Silence. No. can't do that, I will have to refer this and get back to you.Twenty minutes later still no response. so phone again. Same store, different employee. Wants to go through all the details again, but promises they'll get back to us..Half an hour later, no call .Phone up again to say"No matter what we are coming over for the correct bolt."When we got there a very smartly dressed and coiffured lady produced the bolt, as if she was doing us a favour! She actually had the cheek to thank us for coming over! No mention of all the other hassles we had with their customer service system. Aldiss may train their staff to be polite to customers, but efficiency is a part of that. We travelled 52 miles that day just to complete assembly of our chairs, and what should have been a pleasure. Because of that lady's attitude it left a very bad taste in our mouths.
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Independent store selling furniture alongside lighting and furnishings, plus a cookery department.
