Good sofas and good value, but dishonest sales practices from staff prevent me giving anything other than a one-star review.We recently purchased a new lounge suite from Aldiss, which was delivered today (ahead of schedule), and the whole process has been pleasant and trouble-free.The reason for the one-star review, however, is the dishonesty experienced from the in-store member of sales staff, who told bare-faced lies in order to try and pressure us into purchasing extended warranties and stain-protection.We were told, multiple times, that the sofas would come with no warranty, and that all we would get in terms of protection would be the twelve months afforded to us by law. If any defects were to occur after that period, we'd be on our own. We were then presented with an eye-watering quote for Staingard protection and extended warranty cover, for a period of ten years.We went away to consider our options and discovered that Staingard:a) Is available at a much cheaper price elsewhere.b) Is no different to a £15 can of Scotchgard spray.c) Has appalling reviews, with a horrendous reputation for trying to deny claims wherever possible. (just Google 'Staingard' and read the reviews for yourself).The icing on the cake was a later discussion with a more senior member of staff, who advised that the sofas we had purchased would come with a ten year structural warranty as standard.Had we opted for the additional Staingard warranty, this would have been utterly useless given that a manufacturer's warranty would have co-existed with the Staingard cover, and would have rendered the Staingard warranty superfluous and invalid.If you are considering purchasing furniture from Aldiss, make sure you do your research when it comes to warranties and, if claims are made regarding a lack of anything other than statutory protections, make sure you check and double-check this and, if the salesperson continues to insist that no warranty exists, have them confirm this in writing.It's a real shame that such underhand trading practices persist in this day and age. Perhaps Aldiss would like to comment?
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Independent store selling furniture alongside lighting and furnishings, plus a cookery department.
