aldoshoes.com

Zero customer care or sense of legal responsibility.

I had never heard of AldoShoes.com when I began receiving spam emails purporting to be from that company to a personal iCloud email address that I literally never use or hand out. The emails were from a sender with a long and messy address that always ended in @e.aldoshoes.com As I knew I'd not signed up I first assumed the emails were fraudulent/cloned (a scam), but after a couple of weeks of receiving at least one email a day (as they were bypassing the iCloud spam filter) I decided to contact Aldo Shoes via their website and ask them to help clarify if the emails were in fact from them. The website promised a quick reply but I waited over a week with no response. Finally I set up a new throw-away email account and joined the 'Aldo Shops Crew' club which signed me up for their email rubbish and, to my amazement, the new emails were from the same email address I had been bombarded by. How anyone managed to get hold of an iCloud email address (individual or Aldo Shoes themselves) that had never been used (Apple hack that Apple haven't admitted to, perhaps?) is anyone's guess. But what really bothers me is that Aldo Shoes completely ignored my request for help even though my message to them clearly explained that I had not signed up for their spam emails and, as such, I was being bugged by their daily advertising emails illegally. If this is the quality of their customer service and care regarding their legal and moral responsibilities I can only imagine how awful a purchasing experience could be.

Date of experience: Oct 13, 2019