From day on the product was a nightmare to install. Instruction manual is pretty much useless. The install videos are acceptable. Assembled the 3 piece roller and stiffeners and lifted it from one end only to find that it sags in the middle. The hardware screws holding the roller together are crap. Way to short and small to do any good holding it together. The fabric has a pronounced sag at one side. I t will not shed any train at all, not even a little. Their solution for poor roller design is to add a support roller support in the middle. This is a bandied and only causes the fabric to bunch up. Called and emailed tech support with no creditable help or real solicitations. Sent plenty of pictures and video on the various issues and problems. Today after they view the videos they said it LOOKS NORMAL. There are other companies that have a much better products. Now we are stuck with this inferior product. I regret buying an awning from this company. Update 07-10-2025 The tech support email I received today is a joke!! This is a quote: "The issue was most likely exacerbated by the awning being left out in the rain causing the water to pool on the fabric and for it to sag and stretching the fabric out." There never was any rain allow on the awning in any of the pictures and video they were sent. Typical company response is to blame the customer for their junk products.
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