My first sauna review on the actual purchased item on Alekoproducts.com from 2022 wasn’t published, so I tried again Jan. 2023. It wasn’t published either, but Aleko is using one of my sauna pictures on the product description on their website! Trustpilot is my last resort to get heard.I purchased a 6-person outdoor sauna in February 2021. I took 4 stars off for the following reasons: The first issue was the delivery. After ordering, I was told that it cannot be delivered closer than Knoxville, TN or Greenville/Spartanburg, SC. Both locations are about 2 hours away from my home in Western NC. I was given a $150 refund to arrange my own pickup which cost significantly more, plus the crate was damaged. Luckily, nothing inside was damaged, but we did not know that until we unpacked it at home. The second star that came off is for the quality of the sauna. For an outdoor sauna AND the price, I would have expected better quality. After assembly, ALL seams had to be caulked or sealed to weatherproof the side panels, corners, windows, and door. The floor panels are very thin and you can feel and see it move when walking on it. I recently added a second layer with interlocking wood tiles. The third star came off for the benches not as pictures on their website. The bench walls and seats are solid and not latticed; therefore, there is no airflow behind the benches and the wood "sweats". When I lift the solid bench seats after use, I can see the condensation. The last star came off because we are having trouble with the heater. It was installed by a licensed electrician as directed, but the automatic shutoff keeps going off before reaching the max temperature (194F). It usually shuts off around 186F. I then have to wait for the sauna to cool off enough to reset the button before the heater will come on again. The 1 remaining star is for the look of the sauna, which I love and for its limited function (after making all the adjustments).
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