Purchased an inflatable hot tub for use indoors only - approximately 3 months of the year. Outside of that it is stored away in its factory bag, indoors and safely climate-controlled. After 1 year, the tub's heating element completely failed. They immediately cast me as "out of warranty" but did me a "favor" by allowing me to purchase a replacement pump/heating unit at a discount of $175 (for a $475 tub.) They had no available resources or documentation for servicing the tub, and instead literally emailed me a YouTube link to a video of a product nothing like the one I have (and one they were able to identify by model information provided by me.) After "figuring it out", I was able to replace the unit and re-assemble, only to be greeted by severe leaks internal to the new pump unit. They have now completely dismissed my situation as a too bad, so sad, out of warranty. I got 3 months use out of a tub that is literally babied. The company does not pay any attention to what is said or relayed in communication, they do not stand by their product, and they have, on the whole, provided one of the most ruthless and unacceptable customer experiences I've ever encountered.Note: A similar Intex unit I purchased at the same price point 2 years prior is still standing to this day in an outdoor environment in New England, and it works wonderfully. Stay AWAY from Aleko. Spend your time, money and frustration energy elsewhere.
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