All they say is some higher team robots are working on it. They are helping ppl get scammed.For now let's wait for the update via email as your case was forwarded to our higher team already.what update we are waiting for The update regarding on the investigation of your case14:57now we all know that suppler has taken away the moneythere is no higher team they are not doing anythingwho we are then waiting forOur higher teamThere is no higher teamthey are just sleeping all the timethey are not acting on itnow what we doFor this case what we need to do is to wait for our higher team update.We wait every day but do not get the money backwhat to doagain wait then again wait then again wait Yes since you didn't update the verification that's why we escalated your case since you don't have the details that is needed.So for this case what we need to do is to wait for the update from our higher team.I told them for long that its not our fault to that you seller took the money awayand we cant do the verificationbut nothing happened after thatlooks like you guys are helping the inappropriate use of our fundsThe reason it needs a verification is that Alibaba is the one who will send your refund due to your sellers account is insufficientBy wasting our time in these games of verification form and all that15:02How many times I repeat to how many ppl that we do not have the documents and we are not doing the verifiationWhy dont yoiu freeze the account and get the money backwhy its still activeYour multiple agents have confirmed that no verification is needed because it was a bank transfer and not the card paymentI completely understand but we really need to follow the process for this case.
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1860528 Alibaba Group Holding Limited is a Chinese multinational conglomerate specializing in e-commerce, retail, Internet, AI and technology.