We are not responsible for parcels that are lost or stolen after they have been marked as delivered by the shipping carrier. Once a package is confirmed as delivered to the provided address, the responsibility for its security shifts to the recipient.To solve this issue, you need to get a certificate from the shipping company mentioning it was stolen and we'll send you a new parcel. Or we can send you a new parcel for a fee of $60.FYI,I've been trying to call their own carrier which is GOFO and not able to talk to a live customer. I send emails below are their responseThank you for your email. We have carefully examined the proof of delivery taken by the courier.If you would like, could you send us a photo of your address/house/apartment? We need to confirm if the courier delivered to the wrong spot.We are truly sorry for the inconvenience caused. If you have any further questions, please do not hesitate to contact us." They dropped the item in front of my building not in front of my apartment door. Which means anyone can steal it. I recommend buy a product that has Great customer service. They make it seem like they to help but do not.
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