I contacted Customer service to try and find a part for my Milgard Sliding Door handle that needed to be replaced. They first recommended a part that was not the correct part, so I sent additional images, they then recommended another part. I purchased that part based on the representatives recommendation. I paid for faster shipping. It was supposed to arrive on Thursday, it did not arrive until Saturday. When I received the handle, it was the wrong item. I contacted All About Doors & Windows to return the item, they refused to waive the 25% Restocking fee, although it was their representative that recommended the wrong part. They said the only reason he recommended the wrong part, was because I asked in a previous email if that was the part. So, not only do I pay for shipping both ways, but I also have to pay a 25% restocking fee for a product that was wrongly recommended by their representative. The product was great, but there was nothing else about this company I could recommend.
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