allbarone.co.uk

Please Get Your Act Together All Bar One - Waterloo

I have written a review on Trustpilot before about my previous experience at All Bar One in Waterloo, but it appears that nothing has changed. You would think after expressing my concerns, they might take note, but clearly, that is not the case. Once again, my friend and I entered the restaurant hoping for a pleasant dining experience, only to be met with the same lack of basic customer service that I had previously encountered. We stood at the entrance for a good two minutes without a single soul greeting us. As we approached the reservation barrier—yes, we had made a booking—we waited hopefully to be seated.Eventually, we were escorted to a corner booth, and that’s when our ordeal began. The person who seated us had the audacity to struggle with moving a chair that was clearly blocking my path to the bathroom. All I requested was to move it to a different spot in an empty area, and to my surprise, he huffed and puffed as if I had asked him to move Mount Everest. With my friend and I being the only customers in that particular area at the time, his irritation was baffling and frankly unacceptable. He insisted he had nowhere else to put the chair, leaving me bewildered.What followed was a series of unfortunate events that I simply don’t have the strength to detail, but I will say that the service continued to spiral downward from there. Thankfully, there was one saving grace: Anton. This young man was an absolute gem, displaying professionalism and genuine concern for the customers despite the chaotic environment around him. It was clear that he was trying his best, not just for me but also for neighbouring tables who were equally dissatisfied with their service.As for the so-called manager I spoke to, it was painfully obvious they were utterly uninterested in my complaints. Instead of addressing my concerns, they left Anton to manage the fallout of a situation that was clearly beyond his control. It felt as if they were more concerned about maintaining the status quo than about rectifying a flawed experience.I can confidently say that this will be the last time I visit All Bar One in Waterloo. If they continue to ignore customers’ concerns and allow unprofessional behaviour, they are bound to lose more patrons. A restaurant comes down to the staff and their service, and unfortunately, this establishment has failed miserably on both fronts. Save your time and money; there are far better places to dine in Waterloo.

Date of experience: Jan 04, 2025