All bar one, waterloo.absolutly poor service. We had never been there before,we waited about 20mins before we realised you had to order on the app or at the bar, nobody told you. ( the app crashed) so we had to go to the bar. The food came out, my daughters was cold, when we complained we were told the receipt said it was sent out hot coming up to 1 o'clock but we received it at 10 past. My daughter was told she would have to speak to the manager, her answer was send him over. Funnily enough they sent a lovely member of staff Anton to give us a refund. And then one of the managers decided to turn up. The 2 lovely ladies on the next table had previously been to this bar and experienced bad service, but had given them another chance but had been let down by bad service again. Unfortunately Anton was left to deal with the fall out which was unfair. I personally think Anton should be trained up as manager, he did a much better job than the other two put together.
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