allbarone.co.uk

The manager was horrible and unprofessional.

I had a truly terrible experience at this restaurant while trying to book a reservation for my birthday. The level of disrespect I encountered from the manager was astounding.Initially, I was told that I only needed to pay a deposit if my reservation exceeded 20 people, so I went ahead and secured the table. However, just four days later, when I called to check on the timing, I was informed they had added an extra hour to my reservation without any prior notice.To make matters worse, the manager contradicted himself by saying they had started charging deposits from the previous Friday, despite my booking being made on Tuesday. Then he claimed that this new policy would begin in November. When I pointed this out, he shifted the blame onto the staff member for not knowing about the deposit requirement. Why should I be penalized for their lack of communication?I ultimately had to cancel my reservation because I refused to pay a £200 deposit that had not been mentioned during the initial booking process. The manager’s lack of respect for customers is unacceptable.Additionally, the restaurant itself is dirty and poorly maintained. I strongly advise against visiting this establishment if you value honest and respectful service. It's a frustrating experience all around—**stay away from this place!**

Date of experience: Dec 08, 2024