Absolute shocking service. Seems in Edinburgh Festival Square it pays to be a tourist. As a local you get shocking service and when you raise that as a paying customer you get told you’re out of order. We booked a table as we knew it was busy. When we arrived we asked if we could sit outside as we were early and just left a hot venue at the festival. The person at the door which we later learnt was the manager Jay walked us to table furthest away, I put the dismissive attitude down to being dressed at festival times. As someone working at this period in central Edinburgh I know how busy it can get, however it wasn’t busy outside and I had even joked about being put at the edge of the venue to the party I was with. We had a glass of Prosecco then decided to head in. When politely asking if this was possible we were told we needed a booking. Random as less than 30mins prior we had come in saying we had a booking. Guess you say you will sit outside cancels or negates a booking? After some back and forth a table was found. Well I say a table, it was a high long counter my the door. We were not shown to the table it was more a point then walking off. We took seats not totally sure if we had sat in the right spot. Unknowingly to them one of the party had a medical condition and the high seats were not exactly suitable. We spotted another table a little while later and again politely asked if we could move. They said they would ask. We witnessed Jay the manager clear the table in a manor that suggested we had caused an inconvenience. Anyone would begin to think we hadn’t just ordered food and drinks and clearly been good paying customers. The attitude and lack of service at this point was shocking and everyone was commenting. I’ve worked in hospitality and have many friends who do and this just felt totally lacking. Not one to say anything I felt the impulse to highlight it all to the manager, At this point not aware the issues had come from the manager Jay. After raising I was told it had been taken out of context and the rest of the party hadn’t said anything and been polite. I advised they were doing just that, being polite but also not happy. Rather than a simple sorry and finding out my issues I got excuses and threats based on a behaviour I wasn’t giving. I went back to the table to find the food was served but had come out cold. At this point I just left the venue as I wasn’t prepared to sit there after such shocking service. The rest of my party stayed to finish drinks and food before we headed onwards.It was like we hadn’t paying customers. I wouldn’t come back here for that kind of service. As a local there are a large number of places with far better service, food and actually know what hospitality is. Never been so upset to get accused of something that anyone will say is totally nothing my character.
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