Trafford Centre All Bar One I had the most emotional, negative, traumatic experience!My family which included my husband, myself and my daughters aged 18 and 14 went for a drink prior to a meal. We arrived at the bar and there was no queue, we waited for a while and nobody appeared, so we proceeded to walk into the bar. What followed was atrocious and completely unacceptable:We were told we couldn’t sit on a table because it was blocking an area, we were happy to move our daughters to an adjacent table. The initial member of staff who approached us was happy and said he would clarify this with his manager. Then another member of staff came out and said we had to go outside and join the queue, we politely pointed out there was no queue.3 members of staff then appeared and the manager, said they would not be serving us drinks, she raised her voice and made us feel uncomfortable, which resulted in customers also joining in, we felt we were racially targeted.We were very calm, but did ask why we were being asked to leave. I have never felt so humiliated and there was no need to speak to us in that manner.A customer sitting a few tables away joined in and was extremely rude to my daughter. The manager did not intervene and instead applauded their behaviour.She was very unprofessional and instead of being supportive and empathetic, she made the situation worse. Customer care is clearly not a priority, or does it depend on the customer!
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