I have never dealt with a service that lacks any means of contact. My order was reported lost by the delivery service, which claims it has been delivered. I reached out through the website five times without receiving any response. The 'contact us' section suggests using a 'need more help?' option to report lost items, but I couldn't find such a feature anywhere on their site. I even emailed an address I found online, as there was none listed on their website. It's disappointing since all previous reviews were positive, and I felt confident placing my order, but now I've lost £111.
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