Absolutely appalled with this brand
Yesterday I purchased a perfume treat, happily paid £35 less than everywhere else, but still not a cheap buy, sent out within a couple of hours as was next day delivery. Obviously I was charged for the item, but now I just woke up to my bank saying I have an unarranged overdraft of the purchase price, and had to deposit the funds into the secondary bank account of mine with the account I used to buy the item. (Not my main account, the one I add money into (Monzo) which I used to buy treats for myself) Now for some unknown reason this was refunded to me, but my purchase was still shipped, so today, while the account was on low funds, I had a text saying "your account is in an unarranged overdraft, please add money by so & so to avoid fees) can you imagine if I didn't see the text ? This would've caused me a financial penalty, why refund me in the first place ?? Is my money not good enough? Why send my item out if I didn't pay for it ? And why would you refund me and not even tell me, and why did you refund in the first place? That was my first purchase with allbeauty in a year or two, I won't be buying here again, it is not worth the hassle, cause if they just want to refund you after you a purchase and not tell me, and not even sent me a courtesy email, I think it's unacceptable, and terribly rude and totally unprofessional.
Oh and by the way, I only had one option for shipping, next day delivery £6, why is there no standard shipping? I should be able to chose if I want next day shipping, and not be forced to check out with a high price shipping fee
.
What are you on about shipping charges ??
Why would you refund the cost of the perfume after you shipped and then collect it again ?
You haven't even answered me
Claim your business profile now and gain access to all features and respond to customer reviews.
