I ordered three full price shoes and they refuse to accept my return. I got three pairs, all redesigned or new designs, and none fit. I put in a return request and they emailed me that they won't accept this return. Their main reason is that I have returned a number of shoes (because they seem to encourage returns in their advertising so I order usually multiple sizes and colors.) This is the email I got. I've been in a back and forth and it hasn't gotten anywhere:[UPDATE: I GOT A RETURN AUTHORIZATION APPROVAL THE NEXT MORNING, EITHER BECAUSE OF MY CREDIT CARD CHARGE DISPUTE OR BECAUSE I SUBMITTED A COMPLAINT WITH OUR (NY) STATE ATTORNEY. I WILL STILL NO LONGER ORDER FROM ALLBIRDS]"Hi Lawrence,This is Wellingon from the Allbirds team, reaching out regarding your return request for order xxxxx.After reviewing our records, it appears that your return request has been flagged as ineligible for return. Please be aware that our system has automatically voided your request, as this aligns with our return policy.We understand that this may be disappointing, and we sincerely apologize for any confusion or frustration it may have caused. Unfortunately, we are unable to override this decision at this time. For more details about our policies, we encourage you to review our Terms and Conditions. Please note that our phone representatives are unable to provide further information or make any changes to the outcome.We apologize for any inconvenience. Thank you for your understanding and cooperation in this matter.Best,WellingtonAllbirds Customer Experience Team
Claim your business profile now and gain access to all features and respond to customer reviews.
At Allbirds, we believe in making better things in a better way.
We look to nature for inspiration, crafting footwear and apparel from materials like merino wool, eucalyptus tree fibre and sugarcane. As a certified B Corp, we’re committed to making sure we tread lighter on the planet.
Our mission is to reverse climate change through better business, but we know that this global problem can’t be solved by one company alone. We believe that collaborative development and the sharing of technologies will help protect the planet for future generations. We choose to share knowledge and our proprietary materials such as our sugarcane-based EVA foam, which we open-sourced for all to use, including competitors.See more
