Please, whatever you do, do NOT use this company! They are completely incompetent and will only leave you out to dry. I will do this review in 2 parts: quick bullet points about why not to use them and a longer summary so that you can understand more context.Short:Immediately pressure you to get you to commit to a price, without allowing you to do research due diligenceLied about delivery times, and then will not own up to their lies/failureTout 5 star ratings, but this is definitely NOT a 5 star company (probably paid or employee written reviews)Ignore customer complaints and pleas for helpNo follow up or holding accountable the movers they hired to complete the moveTry to pass the blame to the movers they hire, even though they are the account owner and direct support to their client (me)Will do nothing to compensate for their lies, failure of on time delivery, and general ineptitudeNo staff outside business hours in order to help customers with emergencies/dire situationsLack of empathy or any semblance of wanting to help a customer with their (limited and delayed) email responsesLong:I had a move for a new job after finishing school. I had an already planned vacation that was going to happen in 2.5 weeks, so every company I called, I ensured they were aware before we talked prices and capabilities that I would need my things delivered BEFORE the vacation. Adam, a salesperson from Alliance, promised me that the delivery would happen, where other movers said it “should be no problem, but we cannot guarantee it”. With that GUARANTEED ASSURANCE of delivery before my vacation, I chose to go with them, even though it was higher priced (even after a “supposed” military discount, which I am sure they just say so they can brag about it somewhere. I am also going to let USAA know how terrible they are, just in case they are in their recommended movers system—definitely not vet friendly). I also had to commit with a security deposit right away (to “save $200), or if I called back less than 2 hours later to commit, they would charge me more. So they contracted Move On Moving (also a terrible company) to do the actual move. They were late for the pickup, but whatever, the pickup happened. I said my first available date to receive the items was three days later. It took Move On Moving almost TWO FULL WEEKS to even get the paperwork from the move back to their headquarters in order to set up a delivery time. This means I only had a couple of days before my vacation. During these 2 weeks of waiting for the paperwork, I called Alliance multiple times to try and see what was going on with my things. Most of the times they never responded to the messages I left, or they just said they would “try and see what the issue was” but then never get back to me. They should have pushed Move On Moving to get my documentation so that the delivery would happen in the window I PAID FOR. Needless to say, the delivery never happened until AFTER my vacation. This was extremely stressful and disheartening. When I called and asked what they were going to do to make this better with me, their customer, they said I needed to take it up with Move On Moving. Remember, ALLIANCE is the company I hired. I did not hire Move On Moving. So the onus is on Alliance to make things right with me.On the day on my move (finally—over a MONTH after my stuff was picked up), the moving company was again late. On top of this, their driver tried to extort me for extra money, even though I had a contract showing everything that I already paid for (or was included in my estimate). The driver still wanted money and threatened to leave my stuff on the main floor of my apartment lobby instead of delivering it to my upper level floor apartment. I tried calling Alliance because they are supposed to “be there for any issues I have” with my move. But alas, no one was available because it was after 5 pm. I sent off an email describing my extortion and the need for real-time help with things like this. They responded the next day saying that “nothing is dire enough that cannot be figured out 24 hours later”. Are you kidding me? My stuff was about to be left in a public space after spending THOUSANDS of dollars to have someone move it for me. This company is beyond terrible. Save yourself from having a bad experience like I did. They tout their “5 star ratings”. These have to be fake and written by their employees or something, because there is no way this can be a 5 star company! I would not have taken the time to write all of this out if I did not feel other people needed to see this and avoid this horrific company.
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Alliance Van Lines caters to almost every type of move. Our professional relocation specialists will coordinate your move so it is a seamless and professional experience.
