Phone support is simply unacceptable. Every time I call, I’m left waiting over an hour to speak to someone, and it often goes beyond 90 minutes. On top of that, they promise call-backs and updates but never follow through.In my claim, even after accepting the write-off offer and sending the requested documents, I’ve received no clear communication on the next steps and no payment timeline. They also only provided a courtesy car for one week, leaving me to cover extended rental costs.Overall, an extremely frustrating experience with poor communication and lack of transparency. I would not recommend.
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At Allianz we offer car, home and pet insurance to our customers directly. We are one of the largest insurers operating in more than 70 countries worldwide.
We have been operating in Ireland for over 100 years now, with a team of over 600 people that look after over 500,000 customers.
