I’ve been waiting over a month for updates on my insurance claim and have been promised multiple call-backs that never happened. Each time I call Allianz, I’m told someone will contact me but no one ever does. Now I’ve been told I can’t even speak to anyone on the claims team directly. The only option is to “wait for a call-back,” which could take another two weeks.This level of communication is completely unacceptable from a major insurer. Customers should not be left in the dark for weeks with no updates, no contact, and no accountability. I’ve made a formal complaint and will be escalating to the Financial Services and Pensions Ombudsman if this isn’t resolved promptly.
Claim your business profile now and gain access to all features and respond to customer reviews.
At Allianz we offer car, home and pet insurance to our customers directly. We are one of the largest insurers operating in more than 70 countries worldwide.
We have been operating in Ireland for over 100 years now, with a team of over 600 people that look after over 500,000 customers.
