Absolutely dreadful service. I have called 8 times in the last 3 weeks trying to make a claim, keep getting told by their AI voice that call volumes are higher than normal (they aren't, this is normal it happens every time I call), I have selected the press 5 option for them to call me back EIGHT TIMES and nobody has called me back. This is not customer service. This is customer disdain. How can Ireland's largest insurer treat its customers like this?
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At Allianz we offer car, home and pet insurance to our customers directly. We are one of the largest insurers operating in more than 70 countries worldwide.
We have been operating in Ireland for over 100 years now, with a team of over 600 people that look after over 500,000 customers.
