I was with Aetna for over 20 years and always very happy with their service. Then i had to leave them 2 years ago . They had just joined Allianz. Now that my family health coverage is expiring in October, I have been chasing their sales team for over 11 days to set up a new family insurance plan and still haven’t received ONE single call back. If this is how they treat long-term clients, it raises serious concerns about their commitment to customer care. They do not seem to need new clients after all. If this is what has become of AETNA since joining Allianz in Dubai, the experience has seems extremely different and disappointing and if this is how they treat long-term clients, it raises serious concerns about their commitment to customer care. Will need to consider different options unfortunately.
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Allianz Cares’ International Health Insurance offers leading global health and medical insurance for employees, individuals and their dependants.