allianzworldwidecare.com

Allianz is trying to avoid paying by rejecting and making it complicated for their customers

I have in my capacity as a Danish citizen living in Portugal had a relatively pricy private international health insurance with Allianz with a yearly premium of 12,000EUR. My choice of this insurance was in the hope of security and over the years I have paid more than 120,000EUR in premiums. When I last year fell on the tennis court and broke my wrist and later on also was diagnosed with a groin hernia and notified Allianz through CUF (private reputable hospital in Portugal) and Hospital de Luz (also private reputable hospital in Portugal). I got the treatment for the broken wrist in CUF and thought that everything was fine until I more than 6 months after suddenly received two invoices from CUF. When I reacted towards CUF I was told that Allianz had rejected insurance coverage and I realized that neither Allianz or CUF had notified me of this. Furthermore, Allianz without notifying me apparently also rejected the coverage of my surgery re. the groin hernia without notifying me. When I approached Allianz and asked for the specific rejections and the correspondence with the two hospitals they rejected my access to this information under the allegation that my claims were handled as "bulk" and hence involved other patients. After a longer correspondence with a Mr. Rapisarda and Mr Chobanov from Allianz I was finally cut of by a mail on 29/5 2025 where the charming and customer friendly Mr Chobanov informed me the following: Thank you for contacting Allianz Care.We believe that we have replied your query from insurance point of view and we see that you are still dissatisfied with any reply we are sending you. We completely understand your frustration and irritation. As we have already advise you if you remain dissatisfied with our resolution to your complaint, you may now refer your complaint to the French Federation of Insurance Companies.You may contact the French Federation of Insurance Companies via either of the following channels:Via Postal Correspondence:La Médiation de l’AssuranceTSA 50 11075441 Paris Cedex 09FranceVia Online Submission of Your Complaint:Thank you for your cooperation and please accept our apologies for all inconvenience our reply might have caused.Should you have further queries please do not hesitate to contact us via LiveChat (available 24/7) on our MyHealth app and portal or on the number indicated below."I do in my busy life not have time to deal with smaller things and this is also the reason I am not pursuing a claim procedure since I will lose money by the time I am using on this.However, I have decided to take the time to write this announcement in order to warn private people who are looking for security by taking out a descent and good health insurance to protect them against difficult times if hit by especially serious illness. I simply must warn all existing and potential customers of Allianz health care/insurance about Allianz since this is simply not a solution at all.I have now decided to terminate my insurance with Allianz and will never come back.Despite having paid more than 120,000EUR in insurance premiums over the years I am pleased that I discovered Allianz' lack of consciousness and dishonest behavior before I needed their help if serious and really serious illness occured with costfull treatments. Normally I am not sharing my distrust or complaints about shops, restaurants etc. on the internet but I think that Allianz' behavior and lack of support and service in my case is so serious that I simply must warn existing and potential customers of Allianz and tell them that they will have to fight every inch for their right if they file claims under the insurance.In addition I will mention that an Allianz international healthcare insurance for people living in Portugal is an absolutely no go - Apparently some and at least one reputable private hospital in chosen not to co-operate with Allianz any longer.SO MY SINCERE RECOMMENDATION IS THAT YOU SHOULD NOT CHOOSE ALLIANZ AS YOUR PRIVATE HEALTH INSURANCE COMPANY AND IF YOU ALREADY HAVE TAKEN OUT INSURANCE WITH ALLIANZ YOU SHOULD CANCEL YOUR INSURANCE AND MOVE TO ANOTHER RELIABLE INSURANCE COMPANY.I wish every one good luck out there - even Allianz and their unhelpful employees, who in the longer run will get into problems if customers who have taken out a healtcare insurance with Allianz are treated the same way as I have been treated. Best regards,John Adamsen

Date of experience: Jun 01, 2025