I’m very disappointed with Allianz. I submitted claim C31374211 for Cognitive Behavioral Therapy, a benefit I understood to be covered under my Premium plan. Unfortunately, my claim was declined without a satisfactory explanation, leaving me feeling misled and unsupported in my son's mental health journey.The claims process was frustrating and slow, and I found the communication to be lacking in clarity regarding policy details. Mental health treatment like CB is essential, and it’s disheartening when a provider doesn’t stand by its promised benefits. I paid for 4 premium, mine, my husband and my 2 sons! And they are making it hard for us to use our insurance!I hope Allianz takes steps to improve transparency and customer support, especially for those relying on these important services. Until then, I would advise potential customers to carefully review policy details and be prepared for potential challenges with claims.
Claim your business profile now and gain access to all features and respond to customer reviews.
Allianz Cares’ International Health Insurance offers leading global health and medical insurance for employees, individuals and their dependants.