The customer service is non existent. They leave it up to the customer to pursue communication. I learned that family I was staying with had Covid one night before travel and had to cancel. I provided documentation and the company denied my claim. This illeged insurance seems like nothing more than a scam to make a few dollars without a true protection or service. Shame on American Aiines for using this brand. I will go elsewhere for insurance from now on.
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Allianz Cares’ International Health Insurance offers leading global health and medical insurance for employees, individuals and their dependants.