I am their customer because I had no other option, due to a global company contract. Since years I repeatedly make worse ever experiences. They try to reject claims by all means or just delay payments sometimes above the contractual limit. The rejection reasons are sometimes "funny" (they wrongly mean that I was a child under 12 respectively that the alleged contract limt was reached...). Doctor's diagnostics are mostly not understood or ignored. Even if these are very clear, therefore self explaining, more explanations and justifications from the doctor are asked, however these do not mean that a claim will be recognised. Data privacy seem also not to play a central role, as well as the customer instructions regarding the payment details. To clear a claim too often involves many, repeated emails, customer service calls, re-involving the doctors to write justifications, even if the diagnosis is self-explanatory, etc...there is much more to say...I am very disappointed about so much unprofessionalism and cannot recommend this insurance to nobody, but the opposite.
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Allianz Cares’ International Health Insurance offers leading global health and medical insurance for employees, individuals and their dependants.