This company is very reluctant to honour perfectly legitimate claims. Claims that are backed by providers' letters, receipts and invoices and that are within the terms and conditions of the policy. Furthermore their staff do not adequately respond to emails, the tendency being that you are passed from one clerk to another each time you email them, possibly in the hope that you will give up on your claim. If you try to phone them, and I tried on several occasions only to give up after waiting in the queue for up to an hour, you simply never get through. This is possibly another strategy of theirs to wear claimants down and hope they give up. Shameful for a German company. My policy with Allianz expired and I moved to Cigna. Now my claims are settled within two weeks and without any quibbling.16/3/20 Allianz eventually settled my claim. I believe that the reason why they disputed it was that they did not examine my submission carefully enough. The fact that I was passed around among different staff rather than having one person in charge did not help, nor did the fact that noone answers the phone. If I had been able to discuss the matter in person then the problem would have been resolved much sooner. I therefore increase my rating from 1 to a rather generous 3 stars.
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Allianz Cares’ International Health Insurance offers leading global health and medical insurance for employees, individuals and their dependants.
