This company is an absolute scam and fraud. Their “emergency hotline” is always busy, they claim, probably because they don’t hire sufficient qualified staff to service their customers. I have been hospitalised twice this month and both times I had to call and submit my own claim in order to obtain their payment guarantee, while at the ER in a critical medical condition, because Allianz did not accept my medical provider to do so on my behalf. It’s has been an extremely frustrating process because they act so slow and I had to pay my medical provider a deposit myself, as Allianz failed to do so within an acceptable time frame. It’s clear they do so intentionally, in order to decline proper cover and consequently only accept a fraction of the costs once their customer claims the cost. I have send dozens of complaints with their management in cc, however, they clearly don’t care. I’m going back to Cigna or Bupa. Stay away!
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Allianz Cares’ International Health Insurance offers leading global health and medical insurance for employees, individuals and their dependants.