absolutely the worst company i have ever dealth with. I have been paying them premiums for years but when i actually needed them it has caused so much additional stress during a period when i was already worried enough about a tumor that needed to be removed.My operation was delayed by months because they failed to properly contact the hospital to give pre-approval for the operation. I had to chase allianz constantly and without ever letting me know they had closed the case and declined the operation, so we had to start from scratch again - all this time the hospital could not schedule the operation. There was no apology for this delay, just saying "we will train our employees better in the future"But this was not all; i paid the expenses out of pocket because i think allianz just ignored the invoice they got from the hospital and then the hospital contacted me directly. I paid, submitted the invoice to allianz, they asked from some additional information (statement of my bank to confirm i had really paid for it) and then without any request for further information they declined the claim. I am now following up on this and causing so much more stress.Honestly do not deal with this company; i am going to take this further and make an official complaint to the relavant parties outside of allianz to look into their practices) as i do not want anyone else to go through this.
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Allianz Cares’ International Health Insurance offers leading global health and medical insurance for employees, individuals and their dependants.