Every step of the move with this company was terrible. At first consult we were given a reasonable quote and comparable with other companies. I asked if the company was a broker and was told no. Lie number one. On the day of pickup our window was 12pm to 4pm. No one showed and it is near impossible to reach anyone through customer service. I went through every number on our paperwork. We finally heard from our driver who arrived at 9PM, and stayed until 2AM. From our estimate I had removed several large furniture items including a full dining set and a desk, as well as over 20 medium boxes (standard home depot sizes) prior to pick-up. Some how we still managed to exceed the square footage estimate of 1100 sq ft by a full 300 sq ft. Classic bait and switch move by the estimators. We were told by our driver our items would arrive on a specific day. Halfway through our drive to our new home on the agreed upon day, we received a call where he said "Remember how I said we would be there today? Well that is not going to happen." This happened every day for the next several days until our items finally arrived the next week. Not a fun experience living in an empty home with two kids under 3. When our items arrived our most expensive piece had all the legs broken off. The "manager" said insurance would give us $6 or he would give up to $100. For a $1500+ piece of sentimental furniture that we had already been upcharged to move. Also at dropoff the driver would only accept cash. Not even a money order. Very sketchy.Once they have your money, do not expect any one to pick up the phone or contact you with any details on when you expect your items. Only hire this company if you want to be left in tears at the end.
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