To whom this may concern - I feel the need to take the time to write a heartfelt recognition letter regarding your employee, Jamie Marsh. I hope what I have to say will make a difference and not fall on deaf ears. Prior to funding my loan, I was concerned about which option made the most sense - with all these different types of loans it just made my head spin. However, I received guidance that made the whole picture crystal clear in a way that I can’t be more grateful for. After I spoke with Jamie, he said he had a simple solution to my funding headache, and after I spoke with him I received an email just moments later outlining the entire loan in crisp detail. Two weeks later, I had my paperwork in and it was in for final review with the lender. Due to a snag regarding the home I was buying technically being considered rural, there was a last minute denial and I was extremely upset and frustrated. However, I got a call from Jamie about 5 minutes after the rejection email informing me that he could have this whole thing fixed very quickly by using a different funding strategy. Within 72 hours he had redrafted the proper paperwork and pushed a rush order through final approval that blew my highest expectations out of the water. I thought it was a lost cause, and he still had it funded that same week. By the time we were closing with my realtor we were talking about the whole process and she said she’d never heard of such a responsive and flexible lender as Jamie with All Loans Funding. His communication skills are outstanding. Everything he said resonated, and I felt he wasn’t only listening to what I was saying - I also felt a sincere level of empathy. He understood how concerning it was for us. He assured me he would take care of the situation and follow up with me asap, which he did to a T. It is caring and conscientious employees like Jamie that truly make a different not only in the transaction, but in life in general. They are a rarity and valuable asset. He deserves to be recognized for a job very well done. I hope ALF will recognize him as an exemplary employee in some form or fashion. I request All Loans Funding follow up this written accommodation with something that will make an improvement in his life. What he did for us made a huge difference and we are certain that he has done the same for many others. Thank you Jamie.
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