Arrived at Antalya called the office at 8.40pm to say we have landed got told to ring back once we had luggage when we booked this car hire we chose it because it was advertised as ON AIRPORT…. it clearly wasn’t we called again at 9pm to say we had luggage and where do we go advised to go to stand 112 they would meet us there in 2/3 mins no one came called again at 9.15 then 9.30 kept saying should be there called again at 9.45 saying there had been accident called again at 10pm saying should be there they finally arrived at 10.09pm then got told we have to drive to the office!!! What a joke 22.30 and we still are not on our way waiting in an office to do paperwork don’t believe this company when they tell you it’s ON AIRPORT! service is appalling will never use again…..To update further we arrived into the office after waiting at the airport for over an hour to be told there was an extra £132 insurance to pay my husband declined the insurance as we already have a policy covering our rentals as we also off to Istanbul and renting a car there so it was not require he then said the credit card to pay the security deposit on wasn’t being accepted now we have 4 credit cards all with high limit and zero balance and he told us none of them were working we immediately contacted the bank to be told there is absolutely nothing wrong with the cards he then said if we didn’t want the insurance at an extra £132 then there was nothing he could do and our rental was cancelled it’s now 11pmAnd sat outside a rental office with no transport to our hotel! Having read other reviews about this company it appears when you decline their extra insurance they say their card machine isn’t working for the deposit! Absolute scam artists they should not be allowed to trade! So now we are out of pocket having to order a taxi to our hotel absolutely ruined my son’s birthday!
Claim your business profile now and gain access to all features and respond to customer reviews.
