We rented a car through VIP Cars, which was handled by one of their local subcontractors "ALL MEET RENT A CAR". Normally, we should have received the vehicle directly at the airport. Instead, we needed to call them upon arrival.After contacting them, we spent over an hour trying to locate their representative. We were waiting at Terminal 2, but they insisted that we come to Terminal 1, approximately 2 kilometers away. When we finally found the driver, he took us to their office, which was located in a remote area.Once there, the problems really began. We have three credit cards, but according to them:The first card “did not work.”The second card “did not work” either.The third card, which is in my name, was refused because the booking was under my husband’s name, who was listed as the driver.They refused to release the car unless we paid an additional €120 for their own insurance. We had already purchased full insurance coverage through VIP Cars, as well as a separate comprehensive policy through RentalCover, yet they insisted this was “not sufficient” because our credit cards supposedly failed.This is a clear scam tactic to pressure customers into buying unnecessary local insurance.We strongly advise VIP Cars and future renters to investigate this supplier and avoid them at all costs. Our experience caused significant stress whit our 2 kids and wasted € 120 and hours at the start of our trip.
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