ABSOLUTELY HORRENDOUS EXPERIENCE! DO NOT USE IF YOU CARE ABOUT YOUR THINGS OR HAVE A TIGHT BUDGET!
Hired this company to load a POD with our already-boxed things. All we needed was loading. Guy on the phone said it’ll take 2 guys at most 2.5 hours. Cost was like $360. Perfect. Scheduled them for the day before we moved.
Fast forward to that day. They arrived at 1:30pm—2 hours later than their window, which was ok, no big deal. After the men assessed what we needed packed, they said, “this job is going to take all night if we don’t bring in a 3rd worker. We have to wrap all of your things.” We said, “no need to wrap things, just load them in the POD.” The lead man came up to me with his cell phone on speaker and said his boss wanted to speak with me. I answered and he said in an irritated and brash voice, “We need to wrap every piece of furniture you have. You have a lot of furniture. We need a 3rd man out there.” And I said, “Our furniture is not expensive furniture. It DOES NOT need wrapped, just put in the POD.” Then he barked, “If you don’t let my men wrap your furniture, they will walk away and leave your house. It is our policy!” Knowing we needed to move tomorrow, I said, “Ok, send another guy, wrap the furniture.” How long could that take?! Well FIVE HOURS LATER, they were still wrapping furniture and boxes and plastic storage containers. All of a sudden we heard a large, BOOM! from our bedroom. Walked in there and our giant headboard laid SHATTERED on the floor. I say shattered because it didn’t just hit the floor and a simple piece came off. It hit the other wooden pieces of the bed that were laying on the floor and chunks flew off of the headboard. The man that was there said “I’m so sorry, I had it leaning against the window and the wind blew and it fell! It’s my fault!” The lead man called his boss and sent him pictures. The boss said, “We will send it to our insurance company.” They asked me if we still wanted the rest of the bed packed away. We said, no, without the attached headboard, the bed is no good. We said we want it taken away. They agreed. Then they said, “Well it’s been a long night, how about we load these last 9 boxes and have you pay and we leave.” We wanted them gone so we said yes. AN HOUR LATER they came up to us with the bill. $1,700. Extra packing supplies, extra man, extra hours all added up. None of those things did we want or talk about when making our initial reservation. They took the bed frame and left. We felt so taken advantage of. The story doesn’t end there. So a day later we call the boss to ask about the status of our insurance claim and he says he has no recollection of what we were talking about. He said if anything was sent to insurance we needed to call the insurance company. We called them- there was no claim submitted. We had to start the claim from scratch with pictures thank god I took on my own phone. This claims process is horrible. They do not answer the phone, and do not have real people to talk to. A MONTH later, I received an email that said they will give us $147 for a $1200 bed. We said no and appealed. After a few weeks, the appeal came through and they said they would only give us $124. Not wanting to get nothing from this we said yes. They asked our Zelle number. After a few days, I said we never received the Zelle. They said they would mail a check instead. It has now been 1.5 months since the incident and no check. This place is a well planned SCAM. They should have a class action suit against the and should be out of business.
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For decades, All My Sons has been the obvious choice in moving. As an employee owned company rather than the franchises and van lines, all of our employees including the team at your home has a stake in your happy move.
