I am deeply disappointed with the service provided by All My Sons Moving. What should have been a professional and seamless process turned into an incredibly stressful and frustrating experience. Their lack of organization, respect for our belongings, and poor communication made this move far more difficult than it needed to be.To begin with, they were not transparent with their pricing. They kept telling me the pack and move would take three days, but only quoted two days broken down into hours, making it difficult to catch on the quote. The packing process was especially disastrous. It’s clear this company should not be in the business of packing at all. Wardrobe boxes were filled only a quarter of the way full of towels, wasting space and resources. Some boxes contained fragile items like glass vases placed unwrapped alongside books and other belongings, resulting in damage. Several of our items were broken, scratched, or ruined, including cherished family photos and furniture.The lack of care and attention to detail made it clear that our belongings were not treated with the respect they deserved. On top of that, the disorganized packing and labeling caused significant confusion and stress during unpacking. We also have to hire professional cleaners for both homes as they were extremely disrespectful to our carpets and wood floors. I will have to replace carpet in a portion of my old home before we put it on the market and when I asked for them to put on booties during the packing to avoid tracking dirt onto rugs, I was simply told "no". I also had to make alternative arrangements for my family to stay in a hotel, as the chaos of the move made it unsafe for my toddler to be at home. This was a major inconvenience and something no family should have to endure during a move.I expected professionalism and care from a moving company, but All My Sons failed to deliver on both counts. Their practices and lack of respect for customers' homes and belongings make it clear they are not suited for packing or moving services. I cannot recommend this company and strongly encourage others to look elsewhere for their moving needs
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For decades, All My Sons has been the obvious choice in moving. As an employee owned company rather than the franchises and van lines, all of our employees including the team at your home has a stake in your happy move.
