I strongly DO NOT recommend All My Sons!!!
We clearly informed them in advance that the furniture was extremely heavy. We disassembled everything ourselves and removed shelves and drawers to make the job easier. Despite that preparation, the crew arrived under-equipped and unprepared.
They did not bring appropriate equipment, and we had to provide our own dollies. One employee even said, “Thank goodness you have these dollies because I don’t know what we would have done.” That statement alone was alarming. The dollies they brought were not suitable for our furniture and would have caused damage if used.
They didn’t know how to operate the lift on their own truck, we had to show them. Both movers were visibly struggling, rubbing their necks and stretching their backs, and neither wore back support. At one point, a large hutch nearly hit the wall because they didn’t have control of it.
I was asked to climb into the back of the moving truck to help. One of the movers told my husband, “We are going to need help with the desk.” My husband and my 70-year-old father ended up helping them unload and move a heavy oak desk. We hired movers so our family would not have to risk injury, yet we were the ones doing much of the heavy lifting.
They struggled with basic problem-solving, including getting a desk through a doorway. I have photos and videos showing my husband and the furniture owner doing a significant portion of the work.
To make matters worse, the final bill was more than double the original quote. When we spoke to address the discrepancies, the representative claimed she didn’t know the manager’s name and repeatedly said she “didn’t understand” what we were referencing.
They later reached out and spoke with my husband. He scheduled a time for both of us to be on a follow-up call. It has now been over two weeks with no contact. Silence.
This experience was unsafe, unprofessional, and extremely disappointing. We paid for professional movers and ended up doing much of the work ourselves, at more than twice the quoted cost. I strongly advise others to choose a different company.
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For decades, All My Sons has been the obvious choice in moving. As an employee owned company rather than the franchises and van lines, all of our employees including the team at your home has a stake in your happy move.
