I am honestly shocked and deeply disappointed by my experience with Allo Allo. I feel the need to share this so that others won’t go through the same situation.I bought an iPhone 13 mini in June 2025. The invoice clearly stated it came with a “new battery.” Whitin 2 months, the battery health dropped from 100% to 79%, which is absolutely not normal for a new battery. I contacted Allo Allo many times asking for support under their 24-month warranty, and I received contradictory answers — first they told me it was covered, then later told me that batteries are “consumables.”I tried every official contact method, including the email they list on PayPal. Most of my messages were ignored. I felt completely alone dealing with this issue.After weeks without a proper response, I finally had to open a PayPal case and return the phone at my own expense. The phone has already been delivered back to them, but I still have not received my refund. The lack of communication is unbelievable.I never expected a situation like this, and it has escalated to a point where I feel like a victim of very poor customer service. I hope by sharing this, others will be aware and think twice before purchasing. I truly hope my case will eventually be resolved, but no customer should ever have to fight this hard for something so simple.
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