I got the iPhone I wanted in the colour and storage options. I selected a phone of the best condition category, which is supposed to excellent with no detectable damage. The phone was in very good condition with only one detectable scratch and some black marks (later found to be glue residue) towards the bottom of the phone (near the speakers). Using some alcohol wipes I got rid of the glue residue. The phone came with 77% battery capacity, instead of the promised minimum 80%. I worked back and forth with Allo Allo support which was not straightforward because they wouldn't respond to emails. Eventually they said the phone would have had minimum 80% battery when they tested it. Due to being in storage and after delivery it would have dropped a little. They told me to ignore it and keep using it. The phone is still usable; it does glitch when on low battery. But I am dissapointed that Allo Allo have not met their own promise. Minimum 80% battery should mean 80% battery when I power it on for the first time. I paid a premium for this device despite being a used phone. Certainly Allo Allo have room to improve. Sweet nothings in a support chat do not improve my experience. Overall the phone looks very good with just one minor detectable scratch and thats why I'm giving it 4 stars. The lie about battery capacity is not tolerable. If I did that in my job, I would be fired.
Claim your business profile now and gain access to all features and respond to customer reviews.
