It took 18 days for it to arrive. Phone arrived with scratches on screen. Website is a minefield. Tried several ways to get a response and each way said to wait 48hrs for a response. When I eventually got a response they told me how returns were an automatic process, not true ! When I put there were bad scratches on the screen their automatic response was ‘used phones do have scratches’, in my book they should have done this when they changed the battery. I then went down the ‘I’ve changed my mind’ option. They website said ‘ok we’ll process your return’ to which they said we’ll be charging you €30 for their troubles. I decided I couldn’t take the hassle and kept the phone.
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