I ordered an Iphone XS which was not handed over to me by Fedex as they demanded a hefty customs Duty. I was not made aware of this cost at purchase because ALLOALLO ensured that all customs and taxes have been borne by them. The Fedex documents clearly state that the seller has not paid and expects the receiver to cover all custom charges. When contacted several times regarding Indian custom duties, the bot responds with the same message attached below. Its pointless to expect a human to respond to you, it won't happen. (The custom duty they seem to refer to applies to EU countries not Asia) This is clearly a lie. I feel Ive been taken for a ride as I will have to pay up or Im certain to neither receive a refund nor a reply from Alloallo. I only hope the phone is not damaged and 'As New' and as per the specs as promised. I advise not to buy from them as their business practices are at best dodgy and extremely unreliable. I will update the review once I have received the handset. You have just opened a request for assistance concerning your order IN71045985 and informed us that you have received an invoice for customs and VAT charges from the carrier Fedex.To give you more information, Fedex mistakenly sent you an invoice asking you to pay customs duties and VAT on your IN71045985 order.Indeed, when we ship parcels to Europe from one of our warehouses located in Hong Kong, we systematically pay customs and VAT charges in advance during shipment in order to avoid you receiving this type of request from the carrier Fedex.We have found that in rare cases, Fedex mistakenly sends an invoice related to these import charges.You do not have to pay these costs under any circumstances because we have already paid them when shipping your package.We invite you to contact the Fedex service and copy / paste this message directly to them with the following references in order to help them reconcile your shipment with our IOSS account allowing the upstream payment of customs and VAT charges.IOSS Number: IM3720000224
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